Our Six Seller Satisfaction Guarantees
1. COMMUNICATION GUARANTEE
You will be kept posted on the progress of the sale of your home with an update every week. Your phone calls will be returned by a qualified Team Member within 24 hours. GUARANTEE: If we fail to update you weekly or fail to return your call within 24 hours, we will give you $100 cash.
2. HONEST PROMISES GUARANTEE
Guarantee #1 is a good example. We are not going to wildly promise you the moon and stars to get your business. We will tell you what we can and will do, exactly how we operate, as well as what we will not do, up front, in clear language. When we list your home, we will give you a detailed Professional Service Agreement in writing. GUARANTEE: If at any time, we fail to honor that agreement, we will give you $100 cash.
3. REALITY BASED SELLING PRICE RANGE
We get you top dollar. Our track record and statistics prove it. But we will never play the “bait ‘n’ switch” game of promising to get you a wholly unrealistic price just to get your listing, then wearing you down with low ball offers. Unfortunately, this does go on in our business. GUARANTEE: For every $5,000 we sell your home for below the agreed upon range, we will give you $500.00 in cash (up to a maximum of $1,000). We will also buy your home for a pre-agreed price at any time you like*.
4. REALITY BASED TIMETABLE
We implement a complete marketing program to sell your home. You know in advance what will occur step-by- step, and will receive weekly marketing updates. We also set a “target range” for the timing of the successful sale of your home. In many cases, we will sell your home faster. GUARANTEE: If we fail to sell your home within 59 days we will give you $100.00 for each week after that (up to a maximum of $1,000). We will also buy your home for a pre-agreed price at any time you like*.
5. PRESENTATION OF EXPERIENCE AND TRACK RECORD
Everything stated about and the Team throughout these materials is summarized in our “FACTS” brochure. GUARANTEE: This is an accurate, factual representation, fully supported by documentation, provided on request.
6. CANCELLATION GUARANTEE
If at any time you are not satisfied with our level of service, you can cancel the agreement. No hidden fees or penalties. You may cancel at any time.